Rotimatic Warranty + Extended Warranty Information
Every Rotimatic comes with a manufacturer’s warranty of 1 year that starts from the date of delivery. You have the option of buying an extended warranty plan as well which can protect your machine for up to three more years as long as you are covered by an existing warranty.
Rotimatic manufacturer’s warranty comes with
∘ Lifetime free remote software support
∘ Lifetime software updates
∘ Paid repair services available post-warranty
Browse available Rotimatic extended warranty plans & prices
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∘ Hardware repair and replacement. What's this?
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∘ Lifetime remote software support. What's this?
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∘ International coverage. What's this?
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∘ Includes hardware repair and replacement What's this?
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∘ Hassle free claim processing What's this?
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∘ Includes hardware repair and replacement
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∘ Remote software support
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∘ 24X7 access to technical experts via the Rotimatic app.
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∘ Swift troubleshooting of software issues remotely.
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∘ A lifetime of software updates.
Rotimatic Manufacturer's Warranty
- Lifetime free remote software support
- Lifetime software updates
- Paid repair services available post-warranty
Extended Warranty by Rotimatic Care+
I am from the US
With Rotimatic Care+ extended warranty; you can extend the one-year manufacturer’s warranty protection by +1, +2, or +3 years. You will enjoy the same level of protection from software and hardware issues as during the manufacturer’s warranty, plus you get International coverage with full support in more than 18 countries we serve.
So, if you purchase a machine with 3 years of extended warranty, you can enjoy peace of mind for four years from the date of delivery!
You can add an extended warranty by Rotimatic Care+ while purchasing a Rotimatic, or if you’re an existing customer, you can buy an extended warranty on this page by entering the machine number/email at the top of this page where it says ‘check your Rotimatic’s warranty status’ and clicking the ‘check warranty status’ button.
What’s Included In Extended Warranty By Rotimatic Care+
Hardware coverage with Service at your Doorstep
- Covers repairs and replacements for all hardware defects.
- Product with hardware issues will either be repaired or replaced.
- Free pickup and delivery at your doorstep.
Software support with Remote troubleshooting
- Swift troubleshooting of software issues via Cloud by experts, almost instantly, in the comfort of your home.
- 24 X 7 access to our technical experts via app chat.
- Request a video call with technical experts via the app.
- Speak to our support agents with a callback appointment.
International coverage so you move worry-free
- International coverage with full support in more than 20 countries we serve.
- One-time exchange of the original product with a refurbished product in the event of relocation to a country we serve, to comply with different voltage requirements (if under warranty).
- In case of an exchange due to relocation, a shipping & handling fee of USD 299 will apply. (Refer to Terms of Sale)
- Covers repairs and replacements for all hardware defects.
- Product with hardware issues will either be repaired or replaced.
- Free pickup and delivery at your doorstep.
- Swift troubleshooting of software issues via Cloud by experts, almost instantly, in the comfort of your home.
- 24 X 7 access to our technical experts via app chat.
- Request a video call with technical experts via the app.
- Speak to our support agents with a callback appointment.
- International coverage with full support in more than 20 countries we serve.
- One-time exchange of the original product with a refurbished product in the event of relocation to a country we serve, to comply with different voltage requirements (if under warranty).
- In case of an exchange due to relocation, a shipping & handling fee of USD 299 will apply. (Refer to Terms of Sale)
Extended Protection Plan Powered By Extend (For United States customers Only)
Extend Product Protection plans are available for +1, +2, or +3 years and begin after the manufacturer’s warranty expires. You enjoy full coverage on hardware issues along with free, hassle-free replacement of the defective unit after remote troubleshooting.
The Rotimatic extended warranty costs $199 for one year, $299 for two years, and $399 for three years of protection. In the United States, hardware coverage is provided in partnership with Extend at the same prices.
Yes, it is. Think of the extended warranty as insurance for your machine. Your machine is covered for most common hardware issues and you end up saving possible repair and replacement costs, plus shipping.
If you’re buying a Rotimatic, please add the extended warranty at the time of purchase; options are available on the buy Rotimatic page.
If you’re an existing customer and your machine is within the warranty period, you can buy an extended warranty on this page. You need your Rotimatic machine number or the email you used for the purchase. Enter the machine number/email at the top of this page where it says ‘check your Rotimatic’s warranty status’ and hit the ‘check warranty status’ button.
The page will show your machine’s warranty information and available extended warranty options which you can add to the cart and then checkout.
Yes, you can buy an extended warranty within the warranty period on this page. Start by checking the warranty status of your machine. Enter the machine number or the email address used for the purchase at the top of this page where it says ‘Check Your Rotimatic’s Warranty Status’ and hit the ‘Check Warranty Status’ button.
The results will show you the status of your existing warranty and also show the extended warranty options available, which you can add to your cart and proceed to checkout. Please note that you can buy one plan for one machine so we suggest that you buy the maximum coverage possible
To check the warranty status of your machine, you need the Rotimatic machine number (On the label at the back of the machine) or the email that you used to make the purchase. Enter the machine number at the top of this page where it says ‘check your Rotimatic’s warranty status’ and hit ‘check warranty status’ button.
Extend is our warranty hardware coverage provider in the United States, while the rest of the world is covered by Rotimatic Care+. Both plans offer similar coverages.
The Rotimatic warranty is non-transferable and valid for the machine number that it has been assigned to.
How To Avail Of The Rotimatic Extended Warranty
If you are protected by Extend, the process is similar. Our customer service experts will establish if the machine needs to be replaced, and then you will be referred to Extend for a short claim process, after which a new one will be shipped to you.
Doorstep repair and replacement process
Our experts will contact you to diagnose the issue. Software issues can be fixed remotely. In case of hardware issue, we will let you know how to return your machine for repair or replacement.
Just print the label, pack Rotimatic in the original box, and contact the logistics provider to arrange for pick up.
Once your Rotimatic is picked up, we will ship a replacement unit that will be delivered within 4 - 10 days.